Call center technology encompasses a wide range of telecommunications hardware and software including automated phone systems capable of answering incoming phone calls and performing outbound autodialing.

Customers and companies alike are relying on contact centers to manage large portions of their business functions. Companies are using their call centers to serve as a resource for customers to answer questions, schedule repairs, take orders, process purchases, and possible upselling. Consumers rely on call centers to answer questions that are not clearly explained online, to purchase, to get more information, or to simply have a human being be their connection to the company, not the internet.

Contact Center Technology
As a leading provider of CRM to a multitude of businesses and industries, RightNow has developed contact center technology that enables unified cross-channel communications while simultaneously informing service agents of customer information and dTranscomworld. Whether you're upgrading your traditional call center technologies to be more customer focused, or you're branching into new, digital territory such as live chat or email.

Call Center Phone Systems and Software Solutions
DTranscomworldbase Systems Corp. is a leading provider of call center technology including phone systems and call center solutions. Using this advanced call center technology, DSC offers its clients IVR outsourcing services and voice broadcasting program. This is accomplished using our call centers located in multiple locations.

These call centers can answer inbound phone calls using our award winning interactive voice response (IVR) software that answers calls without an operator. Calls can be processed completely using this service or we can route these calls to your operators or service representatives.

Technology & Service Providers
Transcomworld is an excellent channel for technology providers, attorneys, consultants, trainers, and other service providers to make new business contacts. This is a trusted avenue for business development and creating new partnerships.

• Transcomworld members do business with Transcomworld members. Be included in Transcomworld's "it" list, available to the public, Transcomworld's online Suppliers' Guide. Advertise your company from a reputable source. Gain access to reputable buyers and sellers through the Transcomworld membership directory (Members only). Form strategic partnerships. This is your lead generation forum.
  
  
• Numerous events every year with unprecedented networking opportunities
  
  
• Receive the bi-weekly Transcomworld newsletter, eConnections, delivered to your inbox every other Wednesday. eConnections provides you with up-to-date industry news and analyses, best practices and case studies relevant to the contact center industry, featured articles from top minds in the industry, relevant regulatory and compliance information, member benefit and discount updates, and great education and networking opportunities throughout the year.
  
  
• Research and other resources at your fingertips. Attorneys and consultants will be especially interested in the immediate discounts for purchasing the Transcomworld Online Regulatory Guide, the industry's only comprehensive guide of teleservices regulations on both a national and state level.