Transcomworld is one of the largest customer care services provider in India and we help our clients establish benchmarks in world-class customer service. At Transcomworld, every agent / associate strives to bring exceptional experience to the client's customers and provide first contact resolution. The company is the only Indian contact center to be awarded the "Frost & Sullivan Market Engineering Award for Customer Service Leadership in Indian Outsourced Call Center Market".

Our host of customer care services helps in establishing and maintaining 'customer relationship management'. The scope of services vary from simple queries (accounts details and maintenance, information on products and services purchased, travel services required, service changes / swaps) to complex questions (escalations, premier queues). The customer care arm also provides inbound sales including cross-sell and up-sell services. This has generated significant revenues to our clients.

Providing friendly, courteous customer service is a key factor for any business. Inbound call centers specialize in providing friendly, helpful and courteous telephone service to generate profits.

We provide exceptional experience in

Customer Care Services Outsourcing
In a period of market globalization, and a rapidly changing competitive environment, the customer has gained center stage in almost every business. WNS helps clients manage and enhance their customer experience by transforming their customer contact center operations to increase customer loyalty, retention and satisfaction, in a cost-effective manner.

Building on our track record of supporting the customer-facing functions of some of the world’s leading companies, WNS ‘extends your enterprise’ by delivering key customer care processes to enhance customer engagement, increase revenues and gain competitive advantage. Our deep domain expertise in customer-facing business functions, strong talent pool, and exquisite focus on operational excellence help you focus on your core business issues while WNS delivers your customer care processes.

Consultants in Customer Care
e offer unique opportunities to use your knowledge creatively to influence others. As a consultant in our Service Operations group, you will work in teams of consultants and client staff using your expertise in the customer care and call center management area to help clients achieve new performance highs. You will make an important contribution to the analysis, design, and implementation of our transformation approaches, developing tailor-made solutions and working closely with clients for positive impact and sustainable results. In addition to working directly with clients, you will also share your expertise with colleagues internationally, thereby expanding your knowledge and refining our approaches in the field of Service Operations.