Benefits of Call Center
Call centers are facilities that are specifically set up to manage telephone calls from customers. They are intended to provide orderly cost efficient telephone-based services.
Call Center Technology Service
Call center technology encompasses a wide range of telecommunications hardware and software including automated phone systems capable of answering incoming phone call and performing outbound autodialing.
Answering Services Call Center
Our 24x7 live answering services and web-enabled solutions are tailored to your company's exact specifications, including live Internet operators and live receptionists for appointment taking, seminar registrations, order taking services, and so much more.
Live Chat Support
Our 24x7 live answering services and web-enabled solutions are tailored to your company's exact specifications, including live Internet operators and live receptionists for appointment taking, seminar registrations, order taking services, and so much more.
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Order Taking Services

Online Order Taking Services
An online order taking services business is meant to help increase a company's sales. This multibillion dollar business operation seems to have no end in sight. Just about any type of business that sells a product or service must take orders. In the old days people were only able to buy what they want during regular working hours. The most forward thinking companies enabled telephone ordering. This has now grown to the point where orders are placed via the Internet as well. This demand from customers for service now and the need of companies to meet the demand has enabled the growth of offshore call center services.

With the growing number of advertisements pushing products at customers worldwide, an online order taking service is necessary to take all those orders. These services enable customers and potential customers to buy what they want when they need it. That is they are available 24-hours per day - making it easier for someone to buy anytime.

Sales Focused Order Taking Specialists
Our mission is to increase the percentage of calls for your campaign that convert into actual sales. We specifically train our agents to handle each call as a valuable sales opportunity and use cross-sells and up-sells to increase the value of each order. Furthermore, to ensure quality assurance and quality service, our call center agents are fully trained as Certified Order Taking Specialists before taking calls from your sales line.

Streamlined Sales Channels
Using a web enabled call center allows our agents to enter orders through your existing e-commerce website, thus streamlining sales and fulfillment channels. If an e-Commerce page is not already in place, 24-7 INtouch will build one for you, allowing the convenience of real-time credit card processing, inventory tracking, and integration with your fulfillment house.

Front Line FAQ Support
As a value-added partner, 24-7 INtouch can take your orders and handle front-line customer inquiries. Our proprietary Merlin Agent Interface™ and scripted Frequently Asked Questions (FAQs), allow our agents to answer questions related to your business both easily and thoroughly, increasing the efficiency and effectiveness of your customers’ calls.

Benefits of investing in order taking contact center services
There are many benefits of investing in phone order taking services but few prominent ones are as follows:

  • Order taking answering service enables you to reach to a larger section of the audience within a short span of time .
  • Phone order taking helps to satisfy the immediate requests of the customer to know more about the product after coming across advertisements related to the product.
  • Live order taking service brings enormous clarity in the mind of a customer after speaking to a live voice and getting all the issues clarified.
  • Order taking call center services has an advantage over automated order systems as it adds a personal touch which helps in building the trust of your customers .
  • nline order taking helps you to improve your profit considerably
  • Business order taking service retains an existing customer and helps you to gain more customers as well.

    • Outstanding Order Taking Customer Service is Our Primary Goal.
    AnswerConnect's order taking representatives are highly trained in the art of customer satisfaction. We'll place your customers' orders for you using AnswerConnect's online systems, linked either directly to your company website or to a site designed for your needs. When calls come in to our phone order taking center, information relevant to your business appears directly on our operators' screens to enable accurate sales order taking and provide seamless integration with your operations.