Outbound Call Center Services
In today’s competitive market, no business venture can survive without acquiring new customers and maintaining a consistent sales flow. As telemarketing becomes the tried and tested strategic tool for penetrating new markets segments, more and more global companies are now looking for optimum business performance – achieved through consistent service excellence and effective cost control.

Service Offerings
Whether you are targeting the business-to-consumer (B2C) market or want to explore the business-to-business (B2B) segment, experienced call center professionals at Transcomworld will focus on the unique requirements of each client and come up with suitable solutions. The primary focus of our outbound telemarketing services is product sales and value-added sales cycle management.

A thorough understanding of your business/industry and target market, proposition and timing, makes theoutbound call center services at Transcomworld, India, most effective. Once you identify existing or potential customers, well-trained associates at Transcomworld (India) initiate contacts and help you meet acquisition goals. Our outbound telemarketing/call center services rigorously adhere to a highly result-oriented and cost-efficient production and management process, allowing us to meet and exceed customer expectations every time.

Outbound call centre services :

• Lead generation
• Customer acquisition and retention campaign
• Verification
• Customer service
• Database enhancement and management

Industry Verticals
Transcomworld provides a wide range of outbound call center services across a number of industry verticals such as credit card, direct marketing, telecom, directory assistance, e-commerce & retail and manufacturing. A leader in the Indian BPO/call center industry, the company has served some of the most prestigious corporations across the globe and helped them achieve business goals.

Transcomworld has substantial experience in the credit card industry and we have rendered outbound voice support services to three of the top 10 credit card companies in the USA. Transcomworld (India) has also done data verification for the largest directory assistance company in the UK. Our outbound call center services are customized according to clients’ requirements and follow a structured process flow for consistent service delivery and quality monitoring.

Key quality parameters

• Quality Score (live monitoring score)
  Client provides a monitoring form to assess live transactions. The Transcomworld team is calibrated with the client’s core teams or any third-party team.
• Pends
  This is a typical sales programme-based parameter. The sales deals generated by the associates are revisited by a verification team. The defect rate observed during the verification process is termed as Pends.
• Customer Experience
  The soft skills of the associates are measured on a specific form to evaluate the customer experience score.
• Customer Satisfaction Index
  Our customer care processes measure the CSAT through email or over the phone.