Benefits of Call Center
Call centers are facilities that are specifically set up to manage telephone calls from customers. They are intended to provide orderly cost efficient telephone-based services.
Call Center Technology Service
Call center technology encompasses a wide range of telecommunications hardware and software including automated phone systems capable of answering incoming phone call and performing outbound autodialing.
Answering Services Call Center
Our 24x7 live answering services and web-enabled solutions are tailored to your company's exact specifications, including live Internet operators and live receptionists for appointment taking, seminar registrations, order taking services, and so much more.
Live Chat Support
Our 24x7 live answering services and web-enabled solutions are tailored to your company's exact specifications, including live Internet operators and live receptionists for appointment taking, seminar registrations, order taking services, and so much more.
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Outsourcing IT Services

Today's business is global and increasingly complex. There is unrelenting pressure to reduce costs, for the business as whole and specifically for IT. At the same time, IT has become critically important to the business, so costs must be reduced while maintaining or even improving service levels. And of course, business requirements continue to change so IT must keep pace.

At Transcomworld, we understand these challenges and have worked with customers to develop IT outsourcing services that improve availability and user productivity while reducing costs. We support hundreds of thousands of end users around the world, and have built a reputation for responsiveness, reliability, and results.
At Transcomworld

  • We support 32 languages, covering more than 70 countries, via our global delivery model
  • Our size, organization design, and culture ensure that we are an agile and responsive partner
  • We are focused on providing global service desk and desktop/distributed infrastructure management
  • We deliver execution excellence at a reasonable cost
  • We have earned high marks for performance from our customers. Over 92% of our customers say they would recommend our company to others.
    • Our IT outsourcing services include
  • Service Desk -- At the heart of our IT service management model is the service desk. We deliver high quality help desk support through our focus on people, process ITIL, Lean Six Sigma) and technology. We go beyond traditional incident management to deliver request, problem, configuration and change management services as a core competency.
  • Deskside Support -- Complementing our service desk delivery, we provide onsite services to support end users and their systems.
  • Security Administration -- Also known as Identity and Access Management, we manage end user account creation, permission levels, system access, password resets and account deletions. Our experienced IT support teams provide value by focusing on continued process enhancements and quality improvements to deliver both improved security and lower costs.
  • Infrastructure Management – We proactively manage the availability of your distributed IT infrastructure to improve productivity and user satisfaction while reducing costs. We can manage desktop/client devices, servers and networks. Our infrastructure outsourcing services include asset management, remote control, patch management, software distribution, as well as fault and performance monitoring and management.
  • Deployment -- Our IT support teams help you deploy new technology quickly, getting users up and running, while reducing your costs.

    • Benefits of Outsourcing IT Projects to India ?
    India's prowess in the outsourcing domain is unchallengeable. Several analysts and outsourcing parties believe that cost is no longer the only reason why outsourcing to India is an attractive option. Since there are countries like China and Russia offering equal prices yet they are unable to match the Indian might. India boasts of :
  • Large pool of computer literate and English speaking professionals
  • Well recognized Information Technology skills.
  • Cheaper personnel costs as compared to the developed countries.
  • Combination skill sets easily available (For example computer and legal or commercial skills)
  • Government supportive of such activities.
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