Technical Support for Businesses
Transcomworld technical support services are offered exclusively to Transcomworld Fellows and Members and their groups. These services support a broad range of research and educational goals. The close interaction between Transcomworld's technical staff and research scientists, visitors, and students is a hallmark of the Institute.
For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of an increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty. In today's competitive marketplace, the frustration produced by busy signals, long hold times, and incompetent staff can quickly result in lost customers.
Transcomworld Techical Support- Focus on Quality:
Transcomworld Technical Support Call Centers Quality Assurance for your help desk promotes internal and external feedback cycles with our call centers and our client to monitor the performance of the Representatives effectively and efficiently.We have a proprietary software solution solution that helps our Representatives continuously improve their customer care and customer acquisition skills. Many of our clients use our Quality Assurance program to monitor activity and make real-time changes to their applications.
Such unique options include Real Time Digital recordings of data and voice captured and forwarded randomly and sent to our Clients via email or secured FTP. Transcomworld Help desk services also uses our Quality Assurance program to help set production and quality goals. We develop evaluation forms with our clients to ensure we are rating your service representatives on all pertinent criteria during customer contact. Keeping abreast of the trends and tendencies that become apparent through the use of our program ensures we are running a highly effective and efficient operation for each of our clients. The result of our rigorous Quality Assurance means Accurate Data Capture and a superior inbound call centers customer experience.
Additional customer support services include:
Appointment Setting
Bilingual Telemarketing
Database Updating and Cleansing
Email Management
Lead Generation
Help Desk Services
Inbound Call Centers
Inbound Customer Services
Technical Services
Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.
Cisco SMARTnet provides the following:
Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
Access to the extensive Cisco.com knowledgebase and tools
Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
